Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, call us, submit a website form, request service, schedule an appointment, send an email, or begin a remote support session.

This information may include:

• Name
• Phone number
• Email address
• Service address or general service area
• Computer, device, software, printer, WiFi, or technology issue details
• Appointment details
• Remote support session information
• Payment-related information processed through third-party payment providers

We do not intentionally collect sensitive personal information unless you voluntarily provide it while requesting help. Please avoid sending passwords, financial account details, Social Security numbers, medical information, or other sensitive data through website forms or email.

2. How We Use Your Information

We use collected information to provide computer repair, remote support, technology troubleshooting, appointment scheduling, customer service, and related business communications.

We may use your information to:

• Respond to your questions or service requests
• Schedule appointments
• Provide remote computer support
• Diagnose computer, software, email, WiFi, printer, or device issues
• Send service updates or follow-up messages
• Process payments through third-party payment services
• Improve our website, services, and customer experience
• Maintain records for business, legal, accounting, or security purposes

3. Remote Support Privacy

Remote support sessions are permission-based. A remote connection only begins when you approve access using the remote support tool provided during the support process.

During a remote session, a technician may be able to view your screen and interact with your computer only as needed to help resolve the issue. You should close private files, personal documents, financial records, medical records, passwords, browser tabs, or other sensitive information before beginning a remote session.

You remain in control of your computer and may end the remote support session at any time.

4. Payments

Payments may be processed through third-party payment providers or external payment pages. We do not store full credit card numbers on this website.

When you use a third-party payment service, your information is handled according to that provider’s privacy policy and security practices.

5. Website Analytics, Cookies & Tracking

Our website may use cookies, analytics tools, search engine tools, browser data, hosting logs, or similar technologies to understand website performance, visitor behavior, page traffic, search visibility, and user experience.

This information may include browser type, device type, pages visited, approximate location, referral source, date and time of visit, IP address, and interaction data.

You can control or disable cookies through your browser settings, though some website features may not work as intended if cookies are disabled.

6. Sharing of Information

We do not sell your personal information. We may share information only when necessary to provide services, operate the website, process payments, comply with legal obligations, protect our business, or work with trusted service providers.

Information may be shared with:

• Payment processors
• Website hosting providers
• Email or communication providers
• Remote support software providers
• Scheduling or form service providers
• Legal, accounting, or security professionals when necessary

7. Data Security

We take reasonable steps to protect information submitted through our website, email, phone, appointment systems, and remote support tools. However, no website, email system, remote support platform, or internet transmission can be guaranteed to be completely secure.

You are responsible for protecting your own passwords, accounts, devices, and sensitive information.

8. Third-Party Links

Our website may link to third-party websites, including payment providers, remote support tools, local business listings, review platforms, map services, business directories, Mesa Geeks, Naperville PC Repair, or other related resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review the privacy policies of any third-party websites you visit.

9. Local Business Listings & Reviews

The Villages Geeks / The Villages PC Repair may appear on third-party business directories, review platforms, search engines, maps, and citation websites. Those platforms may collect, display, or process information according to their own policies.

Reviews, ratings, business listing details, and public directory information are controlled by the respective third-party platforms.

10. Children’s Privacy

Our services are intended for adults and general household or business computer support. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and remove it if appropriate.

11. Your Choices

You may contact us to request that we update, correct, or delete certain information you have provided, subject to business, legal, accounting, security, and service-related recordkeeping needs.

To make a privacy-related request, contact us at support@villagesgeeks.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of this website or our services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

For questions about this Privacy Policy, our website, or how information is handled, please contact: