Email Problems
Trouble sending, receiving, opening, or setting up email.
THE VILLAGES PC REPAIR • REMOTE & ONSITE COMPUTER HELP
Computer Help Without Leaving Home
Having trouble with your computer, email, printer, or software? Many common computer problems can be diagnosed and fixed remotely while you stay comfortable at home or at the office.
Remote help when possible. Onsite help in The Villages when needed.
Call (352) 234-6972
Talk to a local computer technician
→
Already working with a technician? Start Remote Support →
Local computer help
Windows & Mac
Remote & onsite options
REMOTE COMPUTER SUPPORT
Problems We Can Often Help With Remotely
Not every problem can be solved remotely, but many common computer issues can be diagnosed or fixed without carrying your computer to a shop.
Slow Computers
Software-related slowdowns, startup issues, and general sluggishness.
Software Problems
Program errors, updates, browser issues, and confusing settings.
Suspicious Messages
Unexpected emails, pop-ups, and security warnings you are unsure about.
Printer Problems
Printer offline, computer cannot find printer, drivers, and connection issues.
General Troubleshooting
Everyday computer problems, settings, accounts, browser, and software help.
HOW REMOTE COMPUTER HELP WORKS
Simple, Guided, and Permission-Based
You do not need to be a computer expert. We guide you through the process one step at a time.
Call Us
Tell us what is happening with your computer and what you have been trying to do.
We Choose the Best Option
If remote support is appropriate, we guide you through starting the support session.
You Approve the Connection
You approve remote access and can stay at the computer while the technician works.
The Session Ends
When the remote session is finished, the connection ends. Onsite help remains available when needed.
CONVENIENT COMPUTER HELP
Don't Pack Up Your Computer If You Don't Have To
A computer problem does not always mean unplugging everything, carrying the computer to your car, and taking it to a repair shop. Remote support lets us help with many common problems while your computer stays right where it is.
✓ Stay home or at the office
No unnecessary trip to a repair shop.
✓ Leave everything connected
No need to unplug monitors, printers, cables, or accessories.
✓ Watch what is happening
You can remain at your computer during the remote session.
✓ Onsite support is still available
If hands-on service is needed, we can help in person.
SUSPICIOUS EMAIL OR POP-UP?
Not Sure If That Email, Pop-Up, or Security Warning Is Real?
If something unexpected appears on your computer, pause before clicking links, calling a phone number shown in the message, or installing unfamiliar software. Call The Villages PC Repair and we will help you determine what you are looking at and what to do next.
Call Before You Click
ONSITE COMPUTER HELP
Sometimes You Need Someone There in Person
Hardware problems, new equipment setup, certain Wi-Fi issues, physical connections, and other hands-on work may be better handled onsite.
When that is the better option, The Villages PC Repair also provides onsite computer help in The Villages and nearby communities.
Serving The Villages & Nearby Communities
Local computer help for The Villages, Lady Lake, Wildwood, Summerfield, Oxford, Leesburg, Fruitland Park, and nearby areas.
Remote help when possible. Onsite help when needed.EXISTING CUSTOMERS
Already On a Call With Us?
Start your remote support session below when a The Villages PC Repair technician asks you to connect.
Please only start a remote session when you are already speaking with a The Villages PC Repair technician.
If you are unsure which option to use, call 352-234-6972 first.
Start Remote Support
ScreenConnect — use while speaking with your technician
Google Remote Desktop
Browser-based alternative — use if we ask you to
✓ Call first if you are unsure which tool to use
✓ Only start a session while speaking with us
✓ You approve the connection before support begins
✓ You can end the session at any time
WINDOWS • SCREENCONNECT
How to Connect on Windows
Use these steps only when a The Villages PC Repair technician asks you to start a ScreenConnect remote support session.
1Open ScreenConnect
Go to angeloit.screenconnect.com.
2Enter the Session Code
Your technician will provide the code over the phone.
3Open the Downloaded File
A small support file may download. Open it from your Downloads folder.
4Approve the Session
If Windows asks for permission, approve the connection so the technician can help.
MAC • SCREENCONNECT
How to Connect on macOS
Mac remote sessions can require additional permissions. Your technician can guide you through them.
Open ScreenConnect
Open Safari or Chrome and go to angeloit.screenconnect.com.
Enter the Session Code
Use the code provided by your technician over the phone.
Open the Installer
Open the downloaded file from Downloads. If macOS blocks it, right-click or Control-click and choose Open.
Approve Security Prompts
Confirm that you want to open the support tool and enter your Mac password if requested.
Allow Screen Recording
Go to System Settings → Privacy & Security → Screen & System Audio Recording and allow ConnectWise Control if requested.
Allow Accessibility
Go to System Settings → Privacy & Security → Accessibility and allow ConnectWise Control if requested.
Do not see ConnectWise Control in the list?
Your technician can guide you through adding or enabling it.
ALTERNATIVE REMOTE TOOL
Google Remote Desktop
If your technician asks you to use Google Remote Desktop, open the browser-based support page below and follow the prompts.
1Open Google Remote Desktop
Go to remotedesktop.google.com/support.
2Share This Screen
Follow the prompts and generate a temporary support code.
3Give Us the Code
Read the temporary code to your technician.
4Approve the Connection
Approve the connection when prompted.
COMMON QUESTIONS
Remote Computer Support FAQ
Do I need to bring my computer somewhere?
Not necessarily. Many software, email, browser, printer, settings, and troubleshooting problems can be handled remotely. If hands-on work is needed, onsite help is also available.
How do I start a remote support session?
Call 352-234-6972 first. If remote support is appropriate, your technician will guide you through ScreenConnect or another approved remote tool.
Do I need to be at my computer?
Yes. You should remain at the computer so you can approve the connection, follow instructions, and see what is happening.
Can you help with suspicious emails or pop-ups?
Yes. We can help you review suspicious messages, unexpected pop-ups, and computer warnings and determine appropriate next steps.
Can you help with printer problems remotely?
Many printer connection, driver, software, and offline-status problems can be investigated remotely. Physical printer or network problems may require onsite help.
Do you support Windows and Mac computers?
Yes. Remote support is available for Windows and Mac computers. Mac sessions may require additional permissions, and we can guide you through them.
Can I stop the remote session?
Yes. You approve the connection before support begins, and you can end the session at any time.
What if the problem cannot be fixed remotely?
Some problems need hands-on service. The Villages PC Repair also provides onsite computer help in The Villages and nearby communities.
THE VILLAGES PC REPAIR
Computer Problems? Start With a Phone Call.
Remote help when possible. Onsite help when needed.